This Career Certificate is designed for students interested in the hospitality or retail environments and provides the basic skills necessary to gain access to entry-level employment opportunities in the hospitality or retail environments.
Graduates will be able to:
- Develop communication and behavioral skills to service customer relationships professionally.
- Describe the managerial functions of management.
- Explain the marketing/promotional mix activities, specifically with a customer focus.
- Pass the national retail Federation Exam in Customer Service Education Requirements.