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2018-2019

RM 105 - Dining Room Service

( 0 :4 :0 ) 2 credits

This course is designed to teach students Customer Service. Students will understand the importance of customer-centric as they learn dining room maintenance, how to greet and seat customers, and provide customer service in a dining room setting. They will learn what it takes to exceed guest expectations and how to handle guest payments and recovery.

The texts and final exams are part of the ManageFirst® Program from the National Restaurant Association (NRA). This course provides students with marketable skills for a career with the Restaurant and Foodservice industry. Students also take the National Restaurant Association ServSafe Exam in Food Safety and the Alcohol Exam to receive NRA-branded certificates. By completing 4 Core topics and 1 Foundation Topic of ManageFirst® Program students can achieve the Foodservice Management Professional® (FMP®) credential. This course completes 1 core topic and 1 foundation topic of that program.

Pre-Requisites:
DE 020 - Academic English II
DE 025 - Advanced Studies in Academic English
ENR 040 - Advanced ELS Reading and Speaking I ENR 040L Lab
MA 025A - Algebra A