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2018-2019

BU 103 - Customer Service

( 3 :0 :0 ) 3 credits

This course covers techniques and practical approaches to customer service. It also explores the need for establishing good communication with the customer, anticipating, identifying, and satisfying customer needs. Emphasis is placed on verbal and nonverbal communication, listening to the customer, and customer service in a diverse world, managing stress and time, and encouraging customer loyalty. Upon successful completion of the course, students are eligible to take the National Retail Federation (NRF) exam

Pre-Requisites:
BU 101 - Introduction to Business